Building Emotional Intelligence for Teams, Not Just Individuals

In "Building Emotional Intelligence for Teams, Not Just Individuals," Dr. Charleschallenges the conventional view of emotional intelligence (EI) as a strictly individual soft skill, arguing instead that its true power is realized at the team level. Dr. Charles posits that the "winner" of the high-performing team dynamic is the organization that shifts its focus from individual self-awareness toward the creation of shared norms—such as psychological safety, constructive conflict resolution, and collaborative feedback loops.